Prepare your staff to call for urgent commercial HVAC help safely.
Keep people away from smoking or arcing equipment. Follow your property emergency procedures and call emergency services for immediate danger. From a safe location, note which areas are warm and which equipment names your facilities team recognizes.
Do not approach smoking, sparking, or flooded electrical equipment.
Keep staff and tenants clear of the area. Use your building emergency procedures and contact emergency services when life safety is at risk. Qualified technicians handle electrical isolation and refrigerant systems.
Write down affected floors, times, and access contacts before you call.
Facilities staff can list warm zones and who can unlock roofs or mechanical rooms. That information helps our team prepare without putting untrained staff on roofs.
Read these answers before you request service.
When should staff call 911 instead of HVAC service?
Call emergency services for fire, smoke with unknown cause, injury, or immediate life safety threats.
What should we tell our team when they call for urgent HVAC help?
Give the property address, affected areas, equipment involved if known, access contact, and whether occupants are at risk. These details help us understand the failure and discuss service availability with you.
Should we reset breakers repeatedly?
Do not repeatedly reset tripped breakers or bypass safeties. Report what you safely observe when you call.
Is the online form enough for every emergency?
Call when operations are at risk and you need to discuss timing with us directly. The form is better for non-urgent inquiries you can describe in writing.