Privacy Policy

This Privacy Policy explains how Blue Works HVAC, a Blue Works Company service offering, collects, uses, stores, shares, and protects information through this website, contact forms, service request forms, call links, tracking tools, analytics systems, and related online features.

For purposes of this Privacy Policy, “Blue Works,” “Blue Works HVAC,” “Company,” “we,” “our,” and “us” refer to Blue Works Company and its HVAC, mechanical, plumbing, pipe restoration, and related service operations. “You,” “your,” “visitor,” “customer,” “property owner,” “facility manager,” and “user” refer to any person or entity using this website or communicating with us through it.

By using this website, submitting a form, calling us from the website, emailing us, requesting service, or otherwise interacting with us online, you agree to the collection and use of information as described in this Privacy Policy.

1. Company Contact Information

Blue Works HVAC / Blue Works Company
Orlando Office
9187 Boggy Creek Road
Orlando, Florida 32824

Main Phone: (877) 258-3664

Email: info@blueworkshvac.com

Florida State Licenses: CFC1433187, CGC1536940, CMC1251435

2. Scope of This Privacy Policy

This Privacy Policy applies to information collected through this website and related online tools, including contact forms, quote request forms, service request forms, call tracking, analytics tracking, website logs, marketing measurement tools, cookies, local storage, session storage, and related technologies.

This Privacy Policy does not replace any separate written agreement, service contract, proposal, invoice, warranty document, employment agreement, vendor agreement, subcontractor agreement, insurance document, financing document, or other legally binding agreement between you and Blue Works.

If a written agreement between you and Blue Works contains privacy, confidentiality, data handling, or communication provisions that conflict with this Privacy Policy, the written agreement controls for the specific project or relationship covered by that agreement.

3. Information We Collect

We may collect information that you provide directly, information generated automatically when you use the website, and information related to your service inquiry or business interaction with Blue Works.

3.1 Information You Provide Directly

When you complete a form, request service, request a quote, call us, email us, or otherwise contact us, we may collect information such as:

• Your name;
• Company name;
• Job title or role;
• Email address;
• Phone number;
• Property address;
• Billing address;
• Service location;
• Type of property;
• Type of service requested;
• HVAC, mechanical, plumbing, piping, drainage, or building system concern;
• Preferred contact method;
• Preferred appointment timing;
• Photos, videos, files, notes, or documents you choose to submit;
• Any other information you voluntarily provide.

3.2 Commercial and Property-Related Information

For commercial, industrial, municipal, institutional, multi-unit, hospitality, retail, office, warehouse, restaurant, school, healthcare, property management, or facility-related inquiries, we may collect additional project information, including:

• Facility name;
• Property management company;
• Tenant or occupant information provided by you;
• Building access instructions;
• Site restrictions;
• System type;
• Equipment location;
• Rooftop access details;
• Mechanical room information;
• Shutdown window requirements;
• Security or access requirements;
• Emergency or priority service notes;
• Project scope information;
• Inspection or diagnostic information.

3.3 Automatically Collected Website Information

When you visit the website, we may automatically collect technical and usage information, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Screen size;
• Approximate location based on technical data;
• Date and time of visit;
• Pages viewed;
• Buttons clicked;
• Links clicked;
• Forms started;
• Forms submitted;
• Referring website or campaign source;
• Search query or ad information, where available;
• Session activity;
• Website performance data;
• Error logs;
• Security logs;
• Spam prevention signals.

4. First-Party Analytics, Form Tracking, and Call Tracking

Blue Works may use first-party analytics, server logs, form tracking, call tracking, page activity measurement, conversion tracking, and related website performance tools to understand how visitors use this website, how inquiries are submitted, which pages generate service requests, and how our marketing and customer response processes are performing.

This tracking may include information such as pages visited, buttons clicked, forms started or submitted, referral source, device type, browser type, approximate location based on technical data, date and time of visit, session activity, call source, and similar usage information.

We use this information for legitimate business purposes, including:

• Website security;
• Spam prevention;
• Service routing;
• Marketing measurement;
• Customer support;
• Troubleshooting;
• Improving website performance;
• Understanding which service pages produce valid inquiries;
• Improving advertising effectiveness;
• Measuring form and call conversions;
• Improving customer response time and internal operations.

Blue Works may use cookies, local storage, session storage, URL parameters, analytics scripts, server-side logs, call tracking numbers, form tracking events, and similar tools. These technologies help us operate the website, measure performance, identify legitimate inquiries, improve advertising effectiveness, and understand visitor behavior on our own website.

Submitting a contact form may create a record that connects your submitted information with technical and usage information related to that website session. This may help us identify how your inquiry reached us, which service page you used, what office or service area may apply, and how to properly respond to your request.

We do not use this information to make legally significant automated decisions about you. We do not sell personal information to advertisers. We may share limited information with service providers that help us operate the website, host data, measure analytics, process forms, route calls, prevent spam, manage advertising performance, or respond to customer inquiries.

5. Cookies, Local Storage, and Similar Technologies

This website may use cookies, local storage, session storage, tracking pixels, analytics scripts, server logs, and related technologies.

These tools may be used to:

• Operate the website;
• Remember basic preferences;
• Protect forms from spam or abuse;
• Measure website usage;
• Measure advertising and marketing performance;
• Track form submissions and phone call sources;
• Improve page speed and website functionality;
• Monitor website errors and security issues;
• Understand how visitors interact with our content.

You may be able to block or delete cookies through your browser settings. However, some website features may not function properly if cookies, storage, or scripts are disabled.

6. How We Use Information

Blue Works may use collected information for the following purposes:

• Responding to inquiries;
• Scheduling service;
• Providing estimates or proposals;
• Routing inquiries to the correct office, department, or representative;
• Evaluating service requests;
• Performing inspections, diagnostics, repairs, maintenance, or project work;
• Communicating about appointments, projects, invoices, warranties, or service issues;
• Maintaining business records;
• Improving website content and functionality;
• Measuring marketing and advertising performance;
• Preventing spam, fraud, abuse, and unauthorized activity;
• Protecting website security;
• Complying with legal, insurance, tax, licensing, safety, and regulatory obligations;
• Enforcing agreements, policies, and legal rights;
• Managing internal business operations.

7. Communications

When you provide your contact information, you authorize Blue Works to contact you about your inquiry, service request, appointment, estimate, proposal, project, account, warranty issue, or related business matter.

We may contact you by phone, email, text message, voicemail, mail, or other reasonable business communication methods. Message and data rates may apply for mobile communications.

You may request that we stop certain marketing or non-essential communications. However, we may still contact you regarding active service requests, scheduled work, billing, collections, warranty matters, safety issues, legal obligations, or other business matters related to your relationship with Blue Works.

8. Text Messages and Phone Calls

If you provide a phone number, you agree that Blue Works may contact you by phone call or text message regarding your request or business relationship with us.

These communications may include appointment coordination, service updates, estimate follow-up, dispatch communication, project scheduling, access instructions, invoice questions, or customer support.

We do not guarantee that text messaging is secure. Do not send sensitive information, payment card details, confidential documents, or legally privileged information by text message unless specifically instructed through an appropriate secure process.

9. Information Sharing

Blue Works may share information when reasonably necessary to operate the business, respond to your request, provide services, comply with legal obligations, or protect our rights.

We may share information with:

• Employees and authorized representatives;
• Dispatch, scheduling, and customer service personnel;
• Technicians, project managers, estimators, supervisors, and field staff;
• Subcontractors, vendors, suppliers, manufacturers, distributors, or specialty service providers involved in the requested work;
• Website hosting providers;
• Form processing providers;
• Email and communication providers;
• Call tracking providers;
• Analytics and marketing measurement providers;
• Spam prevention, security, and fraud prevention providers;
• Payment processors, accounting providers, or billing support providers;
• Insurance providers, legal advisors, accountants, consultants, or compliance professionals;
• Government authorities, regulators, courts, or law enforcement where required or permitted by law.

We do not sell your personal information to advertisers. We may use service providers to help operate the website, measure marketing performance, route calls, process forms, and support business operations. These providers may process limited information on our behalf.

10. Advertising and Marketing Measurement

Blue Works may measure how advertising campaigns, search results, website pages, calls, and forms contribute to inquiries and service requests.

This may involve URL tracking parameters, landing page analytics, call source tracking, form submission tracking, conversion measurement, campaign attribution, and similar tools.

We use this information to understand which marketing efforts are effective, reduce waste, improve website content, and better route customer inquiries.

Where third-party advertising or analytics platforms are used, those platforms may also collect or process information according to their own privacy policies and terms. Blue Works is not responsible for the privacy practices of third-party platforms that it does not control.

11. Third-Party Websites and Links

This website may link to third-party websites, platforms, maps, review pages, social media profiles, manufacturers, vendors, payment processors, or other outside resources.

We are not responsible for the privacy practices, terms, security, content, accuracy, availability, or conduct of third-party websites or platforms. Your use of third-party websites is governed by their own policies.

12. Payment Information

If payments are accepted through a third-party payment processor, payment information may be collected and processed by that provider according to its own terms and privacy policy.

Blue Works does not intend for visitors to submit payment card numbers, bank account numbers, or other sensitive financial information through ordinary website contact forms.

If payment is required, Blue Works may provide a proper invoice, payment link, financing process, written agreement, or other approved payment method.

13. Sensitive Information

Please do not submit sensitive personal information through general website forms unless specifically requested by Blue Works through an appropriate method.

Sensitive information may include Social Security numbers, driver’s license numbers, bank account numbers, credit card numbers, medical information, protected health information, confidential legal documents, passwords, private security credentials, or highly confidential business information.

If such information is accidentally submitted, Blue Works may delete, restrict, or retain it only as reasonably necessary for legal, security, or business purposes.

14. Children’s Privacy

This website is intended for adults, property owners, facility managers, business representatives, and individuals seeking HVAC, mechanical, plumbing, pipe, or related services.

We do not knowingly collect personal information from children under 13. If we learn that information from a child under 13 has been submitted through the website, we may delete it where required by law.

15. Data Retention

Blue Works may retain information for as long as reasonably necessary for business, legal, operational, tax, insurance, warranty, licensing, accounting, security, marketing measurement, dispute resolution, and recordkeeping purposes.

Retention periods may vary depending on the type of information, the nature of the service request, whether work was performed, applicable legal obligations, warranty considerations, accounting requirements, insurance requirements, and legitimate business needs.

Website analytics and tracking data may be retained in aggregated, deidentified, pseudonymous, or identifiable form depending on the tool, business need, and legal requirement.

16. Data Security

Blue Works uses reasonable administrative, technical, and organizational measures intended to protect information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no website, email system, server, database, form, analytics tool, call tracking system, or internet transmission is completely secure. We cannot guarantee absolute security.

You are responsible for using reasonable caution when submitting information online and for avoiding the submission of sensitive information through general website forms.

17. Your Choices

You may have choices regarding how information is collected or used, depending on your browser, device, location, and applicable law.

You may be able to:

• Disable cookies through your browser settings;
• Delete cookies, local storage, or session storage from your browser;
• Use browser privacy tools or tracking prevention settings;
• Decline to submit optional information through forms;
• Contact us by phone instead of using a web form;
• Request that we update incorrect contact information;
• Request removal from certain non-essential marketing communications.

Disabling cookies or tracking tools may affect website functionality, form performance, spam prevention, analytics accuracy, or marketing measurement.

18. Florida, United States Operation

Blue Works operates in the United States and primarily serves customers in Florida. If you access this website from outside the United States, you understand that your information may be collected, processed, stored, and used in the United States.

This website is not intended to target visitors outside the United States.

19. Legal Compliance and Disclosure

Blue Works may disclose information if required or permitted by law, court order, subpoena, government request, regulatory inquiry, insurance requirement, licensing obligation, safety investigation, legal claim, collection matter, or other lawful process.

We may also disclose information when we believe it is reasonably necessary to protect our rights, property, safety, customers, employees, contractors, website, systems, business operations, or the rights and safety of others.

20. Business Transfers

If Blue Works is involved in a merger, acquisition, restructuring, sale of assets, financing, transfer of business operations, or similar transaction, information may be transferred or disclosed as part of that transaction, subject to applicable law.

21. Do Not Track Signals

Some browsers may send “Do Not Track” signals. Because there is no universally accepted standard for how websites should respond to these signals, this website may not respond to all Do Not Track signals.

You may still use browser settings, cookie controls, privacy tools, or other available methods to limit certain tracking technologies.

22. California and Other State Privacy Rights

Blue Works primarily operates as a Florida-based service business. Certain state privacy laws may provide residents of those states with additional rights depending on the nature of the information collected, the size of the business, and other legal thresholds.

Where applicable law grants you rights to access, correct, delete, restrict, or receive information about personal data, Blue Works will respond to valid requests as required by law.

To submit a privacy-related request, contact us using the information listed at the end of this Privacy Policy. We may need to verify your identity and the nature of your relationship with Blue Works before processing the request.

23. Form Consent Language

Forms on this website may include a consent checkbox or disclosure statement. A typical form disclosure may state:

By submitting this form, you agree that Blue Works may contact you about your request and may use first-party analytics, form tracking, call tracking, and related measurement tools as described in this Privacy Policy.

Submitting a form means you understand that Blue Works may connect your submitted information with related website session, form, call, or marketing attribution data for business purposes described in this Privacy Policy.

24. Email and Form Security

General website forms and standard email are not guaranteed to be secure communication methods. Do not send highly sensitive, confidential, privileged, financial, medical, or security-related information through ordinary forms or email unless Blue Works specifically provides an appropriate method for that information.

Blue Works may retain copies of emails, form submissions, attachments, notes, and related communications for business and legal purposes.

25. User-Submitted Photos, Files, and Project Information

If you submit photos, videos, documents, files, plans, system information, equipment labels, inspection records, or other materials, you authorize Blue Works to use those materials to evaluate your request, communicate with you, prepare estimates, coordinate service, document project conditions, and maintain business records.

You represent that you have the right to submit any materials you provide and that doing so does not violate the rights of any property owner, tenant, employer, customer, contractor, government entity, or third party.

Blue Works may decline to open, review, or retain files that appear unsafe, irrelevant, excessive, corrupted, malicious, or inappropriate.

26. Reviews, Testimonials, and Public Feedback

If you provide a review, testimonial, rating, comment, photo, video, or public feedback about Blue Works, we may use, display, quote, summarize, or reference that feedback for business, marketing, training, reputation management, or customer service purposes, where permitted by law and applicable platform rules.

If your feedback is posted on a third-party platform, that platform’s privacy policy and terms also apply.

27. Aggregated or Deidentified Information

Blue Works may use aggregated, anonymized, deidentified, or statistical information for business analysis, website improvement, marketing review, service planning, operational reporting, and performance measurement.

This type of information does not reasonably identify you as an individual.

28. Changes to This Privacy Policy

Blue Works may update this Privacy Policy at any time. The updated version will be posted on this website with a revised effective date.

Your continued use of the website after the updated Privacy Policy is posted means you accept the updated Privacy Policy.

29. Related Website Policies

This Privacy Policy should be read together with our other website policies, including:

• Terms and Conditions;
• Cookie Policy;
• Disclaimer;
• Accessibility Statement;
• Any applicable proposal, invoice, service agreement, warranty document, or written contract.

30. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy-related request, contact us at:

Blue Works HVAC / Blue Works Company
Orlando Office
9187 Boggy Creek Road
Orlando, Florida 32824

Phone: (877) 258-3664

Email: info@blueworkshvac.com

Florida State Licenses: CFC1433187, CGC1536940, CMC1251435